INFORMATION FORM WITH REGARD TO OBTAINING AND PROCESSING OF PERSONAL DATA
Acıbadem Sağlık Hizmetleri ve Ticaret A.Ş. (“Acıbadem”) and Acıbadem’s controlling shareholders, parent companies and affiliates (hereinafter to be collectively referred to as “Acıbadem Group”) may, acting as “Data Supervisor” under the Law on Protection of Personal Data no. 6698 (the “Law”) and other pertinent laws and regulations, process your personal data within the following frame and in strict compliance with the Basic Healthcare Services Law no. 3359, the Governmental Decree-Law on Organization and Duties of the Ministry of Health and its Affiliated Companies no. 663, the Private Hospitals Regulation, and other regulations of the Ministry of Health, and other applicable laws and provisions.
1. Obtaining and Processing of Personal Data, and Purposes of Processing:
Your personal data is collected and obtained verbally, in writing, or in visual or electronic media, through call center, internet site, verbally, in writing or similar other channels for conduct of such services as protection of public health, preventive medicine, medical diagnosis, treatment and maintenance services offered by Acıbadem Group, or for planning and management of healthcare services and financing, and in accordance with the fields of business of Acıbadem Group Companies. Your general personal data and special personal data, especially your healthcare data, may be processed by the Group to a limited extent for all and any purposes, including, but not limited to, the following purposes:
- Your identity data and information: Your first name, surname, T.R. Identity Number, passport number or temporary T.R. Identity Number, birth date and place, marital status, gender, social security or patient protocol number, as well as other identity data that may be helpful in identification of you by us; and
- Your communication information: Your address, telephone number, electronic mail address and other communication data, and your verbal interview or call records kept by the customer services or patient services departments as per the call center standards, as well as your personal data collected when you communicate with us by electronic mail, letter or other communication means; and
- Your accounting information: Your bank account number, IBAN number, credit card data, invoicing data and similar other financial data and information; and
- Your private health insurance data and Social Security Agency data and information as needed for financing and planning of healthcare services; and
- Your camera recordings and images taken and kept for security and audit purposes if and when you visit our hospitals or medical centers; and
- Your car plate license number if you use the car parking area; and
- Your healthcare information: Your personal data about your health and sexual life acquired and collected during provision or as a result of medical diagnosis, treatment and care services, including, but not limited to, your laboratory analysis results, test results, medical examination data, appointment data and information, check-up data, and prescription data and information; and
- Your healthcare information and other personal data sent or inserted by you in www.acibadem.com.tr site or www.acibadem.com.tr/AcibademOnline/TR/MainPage address; and
- If and when you file a job application to Acıbadem or to any one of Acıbadem Group Companies, your personal data and information, also including your curriculum vitae, submitted by you, and if you are an employee or a related employee of Acıbadem Group, your employment contract and all kinds of your personal data about your predisposition to job.
All kinds of your personal data obtained by Acıbadem Group (including, but not limited to, your special personal data) may be processed for the following purposes:
- For confirmation of your identity, and
- For protection of public health, preventive medicine, medical diagnosis, treatment and maintenance services, and for planning and management of healthcare services and financing, and
- Sharing of requested information with the Ministry of Health and other relevant public entities and administrations pursuant to the applicable laws and regulations, and
- Planning and management of internal operations and daily operations of our Hospitals and Medical Centers, and
- Measurement, enhancement and study of patient satisfaction by Hospital Management, Patient Rights and Patient Experience departments, and
- Procurement of drugs, and
- If you get an appointment, keeping you informed about the appointment, and
- Performance of risk management and quality improvement activities, and
- Performance of analyses for further development of healthcare services, and
- Financing of your healthcare services by Patient Services, Financial Affairs and Marketing departments, and payment of your medical examination, diagnosis and treatment costs, and sharing of requested information with private health insurance firms as a part of your eligibility inquiry, and
- Conduct of researches and studies, and
- Compliance with legal and regulatory requirements and conditions, and
- Sharing of requested information with private health insurance firms in the course of financing of healthcare services, and
- Conduct of risk management and quality development activities by Quality, Patient Experience and Information Systems departments, and
- Issuance of invoices by Patient Services, Financial Affairs and respective departments in consideration of our services, and confirmation of your relations with the contracted institutions and firms, and
- Participation in campaigns and disclosure of campaign information, and designing and transmission of special contents, and discrete and abstract benefits in web and mobile channels, by Media and Communication, and Call Center departments.
Your personal data obtained and processed pursuant to the applicable laws and regulations may be transferred to physical archives and/or information systems of Acıbadem or Acıbadem Group and may be kept and stored both in digital and in physical platforms.
2. Transfer of Personal Data
Your personal data may be shared by Acıbadem and Acıbadem Group with companies included in Acıbadem Group or with private insurance companies, Ministry of Health and its sub-units, Social Security Agency, Security General Directorate and other security forces, General Directorate of Population and Census, Turkish Pharmacists’ Association, courts and all kinds of other juridical authorities, central etc. third parties, your authorized representatives and agents, and third parties offering consulting and advice services to us, including, but not limited to, lawyers, tax and financial consultants and auditors, and our business partners and other third parties acting in cooperation with us for further development or performance of healthcare services for the purposes cited above, also including regulatory and supervisory bodies and authorities, and official authorities, for the purposes of processing listed above, in accordance with the Law and other applicable laws and regulations.
3. Methods and Legal Causes of Obtaining of Personal Data
Your personal data are collected and processed in all kinds of verbal, written, visual or electronic media, for the purposes listed hereinabove, and for performance of all kinds of works included in the fields of business of Acıbadem within the legal framework, and accordingly, for full and proper performance of all kinds of contractual and legal duties and obligations of Acıbadem. Legal causes of collection and acquisition of your personal data are the pertinent provisions of:
- Law on Protection of Personal Data no. 6698, and
- Basic Healthcare Services Law no. 3359, and
- Governmental Decree-Law on Organization and Duties of the Ministry of Health and its Affiliated Companies no. 663, and
- Private Hospitals Regulation, and
- Regulation on Processing and Protection of Privacy of Personal Healthcare Information, and
- other regulations of the Ministry of Health, and other applicable laws and provisions.
Furthermore, as stipulated in 3rd paragraph of article 6 of the Law, personal data relating to health may also be processed by persons under secrecy obligations or by authorized official entities and organizations, without being liable to receive prior explicit consent of the relevant purpose, only for protection of public health, preventive medicine, medical diagnosis, treatment and maintenance services, and for planning and management of healthcare services and financing.
4. Your Rights Regarding Protection of Personal Data
Pursuant to the Law and other relevant applicable laws and regulations, you are entitled:
- To learn whether your personal data are processed or not, and
- If your personal data are processed, to request information relating thereto, and
- To have access to and request personal healthcare data and information, and
- To learn the purpose of processing of personal data and whether they are used for the intended purposes or not, and
- To learn third parties resident at home or abroad and to whom your personal data are transferred, and
- If your personal data are processed incompletely or wrongly, to request correction or completion of them, and
- To request deletion or destruction of your personal data, and
- To request that the third parties to whom your personal data have previously been transferred are informed about correction or completion of your personal data in case of incomplete or wrong processing, and/or about deletion or destruction of your personal data, and
- To raise objections to any conclusions which may arise against your interests upon analysis of your processed personal data solely by means of automatic systems.
If at any time you use any one or more of your aforesaid rights, the relevant information will be transmitted to you clearly and in an understandable manner, in writing or in electronic media, by using the communication data and information provided by you.
5. Data Security
Acıbadem protects your personal data in full and strict compliance with all technical and administrative security controls required to be taken in accordance with information security standards and procedures. Said security actions and measures are taken and provided at a level appropriate for the probable risks by also taking into consideration the technological possibilities.
6. Complaints and Communications
Your personal data are protected within the frame of the available technical and administrative possibilities, and the required security actions and measures are taken and provided at a level appropriate for the probable risks by also taking into consideration the technological possibilities.
By filling in the “Application Form Pursuant to the Law on Protection of Personal Data” given at the , “https://www.acibadem.com.tr/acibademonline/hastaverilerinkorunmasi.html” web address, you may transmit and submit your legal requests:
- (i) by sending to the address of ATATÜRK MAH.FEZA SK.NO:3/8 ATAŞEHİR, Istanbul, Turkey by cargo courier service, together with a petition bearing your wet signature, and in an envelope addressed to the attention of “Corporate Secretariat” department marked with “Information Request Under the Law on Protection of Personal Data” phrase, or
- (ii) by sending via a Notary Public, or
- (iii) by sending to acibademsaglik@hs02.kep.tr address with secure electronic means or mobile signature, through your registered electronic mail address or your electronic e-mail address registered in our system, and/or
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(iv) by signing a dossier in “word or pdf.” Format addressed to Acıbadem with your secure e-signature and transmit the same to kisiselveri@acibadem.com address by writing “Information Request Under the Law on Protection of Personal Data” phrase in the subject line of your e-mail.
You are hereby kindly requested to transmit your legal requests under the Law by filling in the “Application Form Pursuant to the Law on Protection of Personal Data” given at the https://www.acibadem.com.tr/acibademonline/hastaverilerinkorunmasi.html web address and sending it to us by the communication means set forth in the form.
KİŞİSEL VERİLERİN İŞLENMESİ HAKKINDA AÇIK RIZA METNİ
Acıbadem Sağlık Hizmetleri ve Ticaret A.Ş.(“Acıbadem”) ve Acıbadem’in hakim ve bağlı şirketleri (hepsi birlikte “Acıbadem Grubu” olarak anılacaktır.) (EK-1) tarafından, 6698 sayılı Kişisel Verilerin Korunması Kanunu (“KVKK”) çerçevesinde hazırlanan “Kişisel Verilerin Elde Edilmesi ve İşlenmesi Hakkında Aydınlatma Metni” (“Aydınlatma Metni”) ile bilgilendirilmiş bulunmaktayım.
Aydınlatma metninde detaylı olarak yer verilen kişisel verilerin, sözleşmenin ifası ve kamu sağlığının korunması, koruyucu hekimlik, tıbbi teşhis, tedavi ve bakım hizmetlerinin yürütülmesi, sağlık hizmetleri ve finansmanının planlanması ve yönetimi amacıyla gerektiği ölçüde işlenmesi ve aktarılması halleri hariç olmak üzere; KVKK’nın 5, 6 ve 8. maddesi uyarınca ve Aydınlatma Metni’nde yer alan amaçlar ve hukuki sebepler doğrultusunda Acıbadem Grubu’nun hizmetlerini tam ve gereği gibi ifa edebilmesi amacıyla;
- www.acibadem.com.tr/AcibademOnline/TR/MainPage adresine erişim sağlayarak Acıbadem Online sistemine üyelik gerçekleştirilmesi sebebiyle elde edilen kimlik verileri (ad, soyad, cinsiyet, kimlik veya pasaport numarası, ait olunan vatandaşlık bilgisi ve doğum tarihi), iletişim bilgileri (e-posta adresi ve telefon numarası) ve Acıbadem Grubu ile paylaşılması halinde hasta yakınına ait ad-soyad verilerin işlenmesi ve aktarılmasına;
- www.acibadem.com.tr/AcibademOnline/TR/MainPage adresine erişim sağlayarak Acıbadem Online sistemine kayıt sırasında hasta tercihi doğrultusunda yüklenen görsel verilerin (fotoğraf) işlenmesi ve aktarılmasına;
- Özel sigorta şirketi veya özel sigorta şirketi tarafından yetkilendirilmiş aracı kurum tarafından (i) kişisel verilerin ve/veya özel nitelikli kişisel verilerin talep edilmesi halinde, (ii) dış kurum tetkik ve raporları dahil ancak bunlarla sınırlı olmaksızın fiziksel ve/veya dijital tıbbi dosya ve/veya protokol defterinde yer alan kişisel verilerin ve diğer kişisel sağlık verilerinin talep edilmesi halinde ve/veya özel sağlık sigortasından yararlanılabilmesi, provizyon ve faturalandırma süreçlerinin yürütülmesi amacıyla Aydınlatma Metni kapsamında kişisel verilerin ve özel nitelikli kişisel verilerin özel sigorta şirketine ve/veya özel sigorta şirketi tarafından yetkilendirilmiş aracı kuruma veya diğer anlaşmalı kurumlara aktarılmasına;
- Tıbbi teşhis ve tedavi kapsamında alınan sağlık hizmetlerinin faturalarının arşivlenmesi ve imha edilmesi amacıyla anlaşmalı olunan arşiv şirketlerine, tıbbi teşhis ve tedavi kapsamına ilişkin giderleri ödeyen anlaşmalı kurum ve kuruluşlara ve/veya iş ortaklarına aktarılmasına;
- Tıbbi teşhis, tedavi ve bakım hizmetlerinin yürütülmesi amacıyla kişisel verilerin ve özel nitelikli kişisel verilerin sağlık verilerinin Acıbadem’in hizmetlerinden faydalandığı hizmet alınan laboratuvar, yemek şirketi, ambulans, tıbbi cihazların bakım ve onarımını sağlayan tedarikçiler, grup şirketleri ve iş ortakları gibi destek hizmetleri sağlayıcılarına aktarılmasına;
- Tıbbi teşhis, tedavi ve bakım ve sağlık hizmetlerinin planlanması ve yönetimi amacıyla işlenen kişisel verilerin ve özel nitelikli kişisel verilerin sorunsuz ve güvenli saklanması/işletimi için teknik ve idari tedbirler kapsamında Acıbadem’in sistemlerinin yurt içinde yedeklerinin bulunduğu bilgi güvenliği standartlarına uyumlu hizmet ve servis sağlayıcılarına aktarılmasına;
- İşverenin Acıbadem ile anlaşması olması halinde alınan sağlık hizmetleri kapsamında onay ve faturalama işlemlerinin tamamlanabilmesi adına kişisel verilerin işverene aktarılmasına;
- Acıbadem’den alınan sağlık hizmetleri kapsamında, klinik ve tedavi bilgileri ve yöntemlerinin doğruluğunun teyidi ve diğer uzman doktorlar tarafından tedavinin kalite kontrolünün ve uygunluğunun denetlenmesi amacıyla kişisel verilerin ve özel nitelikli kişisel verilerin Acıbadem’in işbirliği içerisinde olduğu üçüncü kurum ve kuruluşlara aktarılmasına;
- Acıbadem’in internet sitelerine, aracı kurum tarafından, hasta adına iletilen görüş veya ikinci görüş taleplerinin olması halinde, Hastane tarafından verilecek sağlık verilerini de içerir görüşlerin aracı kuruma aktarılmasına,
- Promosyon faaliyetlerinin yürütülmesi amacıyla kimlik ve iletişim verilerinin işlenmesi ve promosyon faaliyetlerinin sunulması amacıyla açık rıza ile işlenen kimlik ve iletişim verilerinin Acıbadem Grubu’nda yer alan şirketlere aktarılmasına;
- Telefon, sms, elektronik posta ve diğer sair araçlarla iletişime geçilerek randevular hakkında bilgilendirme, hatırlatma ve tıbbi yeni gelişmeler ile yeni sağlık hizmetleri hususunda bilgilendirilme yapılması ve iletişim amacıyla kişisel verilerin (kimlik ve iletişim verilerinin) işlenmesi ve hizmet alınan üçüncü kişilere ve/veya iş ortaklarına ve/veya Acıbadem Grubu altında yer alan şirketlere aktarılmasına,
ilişkin olarak KVKK kapsamında başta kişisel verilerim olmak üzere, özel nitelikli kişisel verilerimin ve kişisel sağlık verilerimin yukarıda belirtildiği usul ve esaslar dâhilinde işlenmesine, saklanmasına, üçüncü kişi kurum ve kuruluşlara aktarılmasına AÇIK RIZA VERDİĞİMİ, yukarıda yapılan bilgilendirmeyi okuduğumu, incelediğimi, ve kanunun şahsıma tanımış olduğu haklarımı bildiğimi, açık rızamı her zaman geri alabileceğimin bilincinde olduğumu ve yukarıda belirtilen amaçlar doğrultusunda kişisel ve özel nitelikli kişisel verilerimin başta Acıbadem Grubu olmak üzere üçüncü kişi kurum ve kuruluşlar ile paylaşılmasına onay verdiğimi kabul ve beyan ederim.
EK-1
Acıbadem Grubu’nda Yer Alan Şirketler
- Acıbadem Sağlık Hizmetleri ve Tic. A.Ş.
- Acıbadem Poliklinikleri A.Ş.
- International Hospital İstanbul A.Ş.
- Acıbadem Labmed Sağlık Hizmetleri A.Ş.
- Acıbadem Mobil Sağlık Hizmetleri A.Ş.
- Acıbadem Teknoloji A.Ş.
- Bodrum Medikal Sağlık Hiz. A.Ş.
- Famicord Acıbadem Kordon Kanı Sağlık Hizmetleri A.Ş.
- Acıbadem Sağlık Yatırımları Holding A.Ş.
- Lifeclub Sağlıklı Yaşam Hiz. A.Ş.
- Ortopedia Özel Sağlık Hizmetleri A.Ş.
Detaylı bilgi için https://www.acibadem.com.tr/acibademonline/hastaverilerinkorunmasi.html adresini ziyaret edebilirsiniz.
v 1.2
FOR INTERNATIONAL PATIENTS
